News for 'customer service'

Forward Deployed Engineers In High Demand

Forward Deployed Engineers In High Demand

Rediff.com15 Jun 2026

In the first three quarters of 2025, FDE job demand jumped by nearly 800 per cent.

DoT notifies new telecom authorisation rules, replacing multiple licences

DoT notifies new telecom authorisation rules, replacing multiple licences

Rediff.com5 days ago

The Department of Telecommunications (DoT) has introduced a new authorisation regime, replacing multiple licences with a single permission for principal telecom services, aiming to simplify compliance and accommodate evolving technologies. This move is expected to ease business operations, enhance fraud prevention with AI, and expand connectivity, especially through satellite networks.

How TCS's New Oracle AI Lab Will Drive Data Transformation

How TCS's New Oracle AI Lab Will Drive Data Transformation

Rediff.com12 Jun 2026

Tata Consultancy Services (TCS) has launched India's first Oracle AI Data Platform Lab and Centre of Excellence (CoE) in Kolkata, in collaboration with Oracle. This facility aims to help enterprises accelerate the adoption of artificial intelligence and data-driven transformation by addressing challenges like fragmented data and limited AI scalability. The lab will leverage Oracle's AI Data Platform and TCS plans to expand similar CoEs to four more Indian cities.

Spot a Suspicious Credit Card Transaction?

Spot a Suspicious Credit Card Transaction?

Rediff.com10 Jun 2026

The first thing cardholders should do after spotting a suspicious charge is block the card.

Dell Expands Local Server Production In India Driven By AI And Data Sovereignty

Dell Expands Local Server Production In India Driven By AI And Data Sovereignty

Rediff.com1 hour ago

Dell Technologies is significantly expanding its domestic manufacturing in India, with a majority of its servers now produced locally, driven by data sovereignty and AI adoption. The company also launched new AI infrastructure solutions, including PowerStore Elite, designed for secure on-premises data management and AI workflows, while asserting that AI creates more jobs.

How SIS Plans To Achieve Rs 20,000 Crore Revenue Target

How SIS Plans To Achieve Rs 20,000 Crore Revenue Target

Rediff.com3 May 2026

SIS Ltd, a security and facility management services provider, aims to cross Rs 20,000 crore in revenue by FY27, driven by strong double-digit growth, expansion of its service network, and a simplified regulatory framework under new labour codes, said its Group Managing Director Rituraj Sinha.

RBI Leverages AI to Boost Digital Payments and Customer Experience

RBI Leverages AI to Boost Digital Payments and Customer Experience

Rediff.com24 Mar 2026

The Reserve Bank of India (RBI) is developing digital public infrastructure and payments intelligence platforms using artificial intelligence and application programming interfaces to improve customer experience and strengthen the payments ecosystem.

GST @ 10: Focus Shifts To AI-Led Compliance, Faster Refunds, Simpler Tax

GST @ 10: Focus Shifts To AI-Led Compliance, Faster Refunds, Simpler Tax

Rediff.com2 days ago

As India marks a decade of the Goods and Services Tax (GST), the focus is shifting towards enhancing efficiency through artificial intelligence, data sharing, and process simplification. The reform, which unified India's indirect tax system, has significantly broadened the tax base and boosted revenues, with future plans including a streamlined two-tier rate structure and continued technological integration to reduce compliance costs and combat evasion.

Jio Platforms board approves IPO for 27 crore share sale, DRHP to be filed today

Jio Platforms board approves IPO for 27 crore share sale, DRHP to be filed today

Rediff.com19 Jun 2026

Jio Platforms Ltd, the digital and telecommunications arm of Reliance Industries, has received board approval to file draft papers for an initial public offering (IPO) involving a fresh issue of up to 27 crore equity shares. The draft red herring prospectus (DRHP) is expected to be filed with SEBI today, marking a significant value-creation event for Reliance shareholders.

How TCS And Mistral Will Deliver AI Solutions Globally

How TCS And Mistral Will Deliver AI Solutions Globally

Rediff.com28 May 2026

Tata Consultancy Services has partnered with French artificial intelligence firm Mistral to provide frontier grade AI solution, Mistral Forge, for enterprises across the world.

Cognizant Research: Companies Prioritise Custom AI Solutions for Enterprise Value

Cognizant Research: Companies Prioritise Custom AI Solutions for Enterprise Value

Rediff.com11 Mar 2026

Cognizant's research reveals that companies seeking AI adoption favour IT services firms offering custom, full-stack AI solutions, prioritising flexibility and expertise over cost and speed.

Muslim woman performs last rites of Hindu man in Kerala

Muslim woman performs last rites of Hindu man in Kerala

Rediff.com3 days ago

In a heartwarming act of compassion, Irfana Iqbal, a Muslim panchayat member in Kasaragod, Kerala, performed the last rites of an abandoned Hindu man, Narayanan, according to his customs after his family refused to claim his body. Her selfless act, driven by the belief that humanity transcends religion, has garnered widespread appreciation.

Is customer service your forte?

Is customer service your forte?

Rediff.com24 Mar 2005

Call centre Tele World Innovations is making spot offers to Customer Service Executives and Customer Support Executives.

Airbus Inaugurates Major Technology Centre in Bengaluru

Airbus Inaugurates Major Technology Centre in Bengaluru

Rediff.com6 Mar 2026

Airbus has inaugurated a state-of-the-art technology centre in Bengaluru, India, significantly expanding its strategic presence and supporting its 'Make in India' mission.

How Air India Is Using AI To Transform Operations

How Air India Is Using AI To Transform Operations

Rediff.com26 Apr 2026

Air India is significantly embracing artificial intelligence to enhance operational efficiency, improve customer services, increase revenues, and reduce costs as part of its ambitious transformation plan under the Tata Group.

Mumbai grinds to a halt as BEST strike pulls 2,700 buses off roads

Mumbai grinds to a halt as BEST strike pulls 2,700 buses off roads

Rediff.com19 Jun 2026

Employees of Mumbai's BEST undertaking have launched an indefinite strike, severely impacting public transport and electricity services. The strike, called by a joint action committee, demands budget merger with BMC, settlement of dues, and implementation of the Seventh Pay Commission, among other issues. Despite court orders and MESMA invocation, the strike continues, causing widespread inconvenience to millions of commuters and electricity consumers.

Jio Platforms set for mega IPO of 27 crore equity shares; eyes 5G, AI expansion

Jio Platforms set for mega IPO of 27 crore equity shares; eyes 5G, AI expansion

Rediff.com19 Jun 2026

Jio Platforms Ltd, the digital and telecommunications arm of Reliance Industries, has approved filing draft papers for an initial public offering (IPO) involving a fresh issue of up to 27 crore equity shares, aiming to unlock value for shareholders and fuel its ambitious expansion into 5G, AI, and global markets.

'India Is At The Tipping Point...'

'India Is At The Tipping Point...'

Rediff.com13 Jun 2026

'...when it is going to start witnessing a hockey stick growth in terms of music streaming and paid music streaming.'

Axis Bank Fined for Poor Service After Failed ATM Withdrawal

Axis Bank Fined for Poor Service After Failed ATM Withdrawal

Rediff.com15 Mar 2026

A consumer commission in Nagpur, Maharashtra, has penalised Axis Bank for deficiency in service, ordering a refund and compensation to a customer over a failed ATM transaction from 2018.

India's Services Sector Growth Eases to 14-Month Low

India's Services Sector Growth Eases to 14-Month Low

Rediff.com6 Apr 2026

India's services sector growth slowed in March, reaching a 14-month low, according to the HSBC India Services PMI. The slowdown reflects weaker new business intakes and rising input costs, particularly in fuel, transport, and logistics.

Kunal Shah steps down as CRED CEO to lead WhatsApp; Meta invests Rs 8,550 crore in fintech platform

Kunal Shah steps down as CRED CEO to lead WhatsApp; Meta invests Rs 8,550 crore in fintech platform

Rediff.com7 days ago

Fintech platform CRED announced a significant funding round of Rs 8,550 crore led by Meta, coinciding with founder Kunal Shah's departure as CEO to take on the global leadership role for WhatsApp.

RBI Plans New UPI Safety Checks

RBI Plans New UPI Safety Checks

Rediff.com2 Jun 2026

Authorised push payment frauds have emerged as a growing challenge globally as scammers increasingly rely on social engineering techniques to persuade users to transfer money voluntarily, making recovery more difficult even when transactions are authenticated.

Customer service executives needed

Customer service executives needed

Rediff.com31 Aug 2006

Option One Mortgage is looking for Customer Service Executives for USA voice processes.

Delhi Police Uncover Major Fake Helicopter Booking Scam Targeting Pilgrims

Delhi Police Uncover Major Fake Helicopter Booking Scam Targeting Pilgrims

Rediff.com11 Jun 2026

Delhi Police have arrested three individuals, including a B.Tech student, for allegedly operating fake helicopter booking websites that defrauded pilgrims across India. The accused created fraudulent sites impersonating legitimate travel platforms, luring customers with online ads, and are linked to nearly 30 complaints totalling Rs 10 lakh in fraud.

Sinner, Djokovic Advance To Second Round At Wimbledon

Sinner, Djokovic Advance To Second Round At Wimbledon

Rediff.com6 hours ago

World number one Jannik Sinner survived an early scare in his Wimbledon title defence but the Italian shook off the rust and fought past Serb Miomir Kecmanovic 4-6, 6-3, 6-7(6), 6-2, 6-3 on Monday to reach the second round.

Someone Else Owns India's Off Switch

Someone Else Owns India's Off Switch

Rediff.com17 Jun 2026

A sovereign cloud, our own DNS root and Root CA, a defence-led research base that builds for keeps, and a real national cybersecurity strategy that outlives electoral cycles are not vanity projects. They are the difference between a nation that can be switched off and one that cannot, points out Venkata Satish Guttula.

BMW has maxi plans for Mini Cooper, drive into Tier 2 markets

BMW has maxi plans for Mini Cooper, drive into Tier 2 markets

Rediff.com13 Jun 2026

The luxury carmaker plans to drive growth through local assembly of the MINI Countryman, expansion into 10 new cities and a broader product portfolio.

RBI Simplifies Outward Remittance Rules For Non-Bank Entities

RBI Simplifies Outward Remittance Rules For Non-Bank Entities

Rediff.com13 May 2026

The Reserve Bank of India (RBI) has removed the prior approval requirement for non-bank entities to form tie-up arrangements for facilitating outward remittance services through banks in India, aiming to streamline the process and enhance efficiency.

6 Taxpayer Categories Face Scrutiny

6 Taxpayer Categories Face Scrutiny

Rediff.com22 Jun 2026

Taxpayers should reconcile returns with AIS, Form 26AS and maintain all supporting records.

Qlik and ServiceNow Join Forces to Integrate Data Analytics and AI into Enterprise Workflows

Qlik and ServiceNow Join Forces to Integrate Data Analytics and AI into Enterprise Workflows

Rediff.com14 Apr 2026

Qlik and ServiceNow have announced a partnership to integrate data analytics and AI into enterprise workflows, enabling faster and more informed decision-making.

Trump Is Coming For Immigrant Brothers, Sisters, Aunties, Uncles...

Trump Is Coming For Immigrant Brothers, Sisters, Aunties, Uncles...

Rediff.com13 Jun 2026

Immigrants' contribution to the US economy is disproportionate to their share of the population, meaning that losing them would shrink the economy even more than losing a random group of Americans, points out Sree Sreenivasan.

US shuts India-based call centre defrauding elderly Americans

US shuts India-based call centre defrauding elderly Americans

Rediff.com21 May 2026

US authorities have shut down an India-based call centre operation that allegedly defrauded hundreds of elderly Americans of millions of dollars through tech support scams, following a years-long investigation.

Is The Tata Legacy Losing Its Shine?

Is The Tata Legacy Losing Its Shine?

Rediff.com27 Apr 2026

Three disappointing experiences with Tata companies made me question whether the group's historic values of customer focus and accountability are slowly fading, notes Dr N Ravichandran.

Govt restricts bulk petrol, diesel purchases from retail pumps

Govt restricts bulk petrol, diesel purchases from retail pumps

Rediff.com12 Jun 2026

The Indian government has restricted industrial, commercial, and institutional users from purchasing petrol and diesel from retail petrol pumps, directing them to bulk sale points instead. This move, which can last up to 90 days, aims to address abnormal demand growth and prevent localised shortages caused by a significant price difference between retail and bulk fuel prices.

Titan's expansion plans earn glittering outlook

Titan's expansion plans earn glittering outlook

Rediff.com6 Jun 2026

Titan Company's ambitious roadmap to achieve a 20 per cent revenue compound annual growth rate (CAGR) by financial year 2030 (FY30) has garnered a positive outlook from analysts, who highlight the company's strong brand, sourcing capabilities, and diversified portfolio as key strengths.

Want To Own Ultra-Exclusive Cars?

Want To Own Ultra-Exclusive Cars?

Rediff.com15 Jun 2026

'I own a few cars that I have had specified minutely to my taste, and it does feel nice to know that there are no other vehicles like them anywhere in the world.'

RIL Flags 'Extreme Volatility' Risks from West Asia Conflict, Silent on Jio IPO

RIL Flags 'Extreme Volatility' Risks from West Asia Conflict, Silent on Jio IPO

Rediff.com5 Jun 2026

Reliance Industries Ltd (RIL) has expressed caution regarding 'extreme volatility' risks stemming from the West Asian conflict, which could impact global oil demand and the company's margins, while also noting that near-term retail consumption demand may remain sensitive to macro conditions. Chairman Mukesh Ambani, in the annual report, remained silent on the timeline for Jio Platforms' anticipated public listing, stating the group will 'continue to evaluate strategic pathways'.

How Krutrim Became India's First AI Unicorn

How Krutrim Became India's First AI Unicorn

Rediff.com5 May 2026

Krutrim, India's first AI unicorn, has successfully repositioned itself as a focused domestic AI Cloud Services provider, reporting its first annual net profit in FY26.

India's Services Sector Growth Eases Slightly in Feb

India's Services Sector Growth Eases Slightly in Feb

Rediff.com4 Mar 2026

India's services sector experienced a slight moderation in growth during February, according to the HSBC India Services PMI Business Activity Index, with new order growth slowing and inflation picking up.

How Hyderabad Police Busted A Ghost SIM Card Racket

How Hyderabad Police Busted A Ghost SIM Card Racket

Rediff.com20 May 2026

Hyderabad Police have apprehended 66 individuals linked to a nationwide 'ghost' SIM card network, connected to 76 cybercrime cases involving over Rs 101 crore.