News for 'customer service'

Mumbai Metro Aqua line hit by technical snags; commuters stuck in tunnel

Mumbai Metro Aqua line hit by technical snags; commuters stuck in tunnel

Rediff.com22 May 2026

Mumbai's Metro Line 3, the Aqua Line, experienced two disruptions due to technical issues, causing significant inconvenience to commuters. Passengers reported being stranded inside trains and stations, with complaints of overcrowding and poor communication from authorities.

C2i Semiconductors Achieves Milestone With AI Chip Design In India

C2i Semiconductors Achieves Milestone With AI Chip Design In India

Rediff.com28 May 2026

Semiconductor startup C2i Semiconductors announced it has taped out a smart power stage chip designed for artificial intelligence infrastructure, marking a significant milestone for India's ambitions in domestic semiconductor production.

Sanjiv Bajaj: 'Fortunately, We've More Companies Than Family Members'

Sanjiv Bajaj: 'Fortunately, We've More Companies Than Family Members'

Rediff.com23 May 2026

'We strongly believe that anyone with capability and a strong work ethic should have a chance at the top job.'

Man Nabbed for Duping Delhi Woman in Job Scam

Man Nabbed for Duping Delhi Woman in Job Scam

Rediff.com4 Apr 2026

A 28-year-old man from Ghaziabad has been arrested for allegedly defrauding a Delhi woman of over Rs 1.51 lakh under the guise of a job application scam.

Bharti Airtel's Q4 net profit drops 33.5% to Rs 7,325 crore due to one-time provisions

Bharti Airtel's Q4 net profit drops 33.5% to Rs 7,325 crore due to one-time provisions

Rediff.com13 May 2026

Bharti Airtel reported a 33.5 per cent decline in consolidated net profit to Rs 7,325 crore for the March 2026 quarter, primarily attributed to one-time provisions for statutory and tax liabilities.

India's Services Sector Growth Eases Slightly in Feb

India's Services Sector Growth Eases Slightly in Feb

Rediff.com4 Mar 2026

India's services sector experienced a slight moderation in growth during February, according to the HSBC India Services PMI Business Activity Index, with new order growth slowing and inflation picking up.

IBM, Yotta Join Forces To Offer AI Platform In India

IBM, Yotta Join Forces To Offer AI Platform In India

Rediff.com7 May 2026

IBM and Yotta Data Services have announced a partnership to deliver an agentic artificial intelligence (AI) platform for enterprises and government organisations in India, leveraging IBM WatsonX Orchestrate and Yotta's Shakti Cloud.

GST 2.0 guidelines fail to resolve refund delays for large taxpayers

GST 2.0 guidelines fail to resolve refund delays for large taxpayers

Rediff.com6 days ago

Despite the Centre's GST 2.0 guidelines aiming to facilitate provisional refunds within seven days for low-risk cases, many large taxpayers are still encountering significant delays in obtaining Goods and Services Tax (GST) refunds under the inverted duty structure (IDS), with experts citing inconsistent state-level scrutiny and subjective interpretations.

Fintechs Seek Safe Harbour Shield

Fintechs Seek Safe Harbour Shield

Rediff.com4 days ago

'There has to be a safe harbour for licensed entities, which have followed all the norms prescribed by the RBI.'

LTM to introduce 'Blueverse Credit' AI-linked pricing model in FY27

LTM to introduce 'Blueverse Credit' AI-linked pricing model in FY27

Rediff.com4 May 2026

IT services major LTM is set to introduce a new pricing framework, 'Blueverse Credit', in the first quarter of FY27, aiming to align monetisation with the growing adoption of agentic artificial intelligence.

Customer service executives needed

Customer service executives needed

Rediff.com31 Aug 2006

Option One Mortgage is looking for Customer Service Executives for USA voice processes.

How TCS Is Building The 'Infrastructure Of Intelligence'

How TCS Is Building The 'Infrastructure Of Intelligence'

Rediff.com16 May 2026

Tata Consultancy Services (TCS) is focusing on building AI infrastructure, including India's first AI-focused data centre, as AI becomes a core operating foundation for enterprises globally.

Banks Push Loans Against Mutual Funds

Banks Push Loans Against Mutual Funds

Rediff.com6 days ago

LAMF allows investors to access liquidity while staying invested.

Chhattisgarh tribal woman carries 90-yr-old mother-in-law 3 km for pension

Chhattisgarh tribal woman carries 90-yr-old mother-in-law 3 km for pension

Rediff.com24 May 2026

A tribal woman walked nearly 3 km carrying her 90-year-old mother-in-law on her back to a bank to collect the latter's Rs 500 monthly pension, pending for four months due to incomplete KYC (Know Your Customer) formalities, in Chhattisgarh's Surguja district.

Blocked roof exit, cooking heaters: Probe reveals more lapses in Delhi hotel fire

Blocked roof exit, cooking heaters: Probe reveals more lapses in Delhi hotel fire

Rediff.com5 days ago

Delhi Police are investigating a blocked roof exit and the use of cooking heaters in guest rooms as key factors in the recent Malviya Nagar hotel fire that killed 21 people. Hotel owner Lavkesh Bajaj has been arrested, and a Look Out Circular issued against his wife, while the manager remains absconding.

Govt raises import duty on gold, silver after PM's appeal

Govt raises import duty on gold, silver after PM's appeal

Rediff.com13 May 2026

The Indian government has increased import duties on gold and silver from 6 per cent to 15 per cent to curb inbound shipments of precious metals amid a rising import bill due to the West Asia crisis.

Are You Looking To Build Your First Startup?

Are You Looking To Build Your First Startup?

Rediff.com22 May 2026

rediffGURU Vishal Bisht, founder and CEO of IT services provider Marksman Technologies, recommends strategies to build a successful brand.

Paramotor Digital Tech Files For IPO Under Sebi's Pre-Filing Route

Paramotor Digital Tech Files For IPO Under Sebi's Pre-Filing Route

Rediff.com17 May 2026

Fintech and enterprise technology firm Paramotor Digital Technology Ltd has confidentially filed draft papers with markets regulator Sebi for an initial public offering (IPO). The company submitted its draft papers under Sebi's pre-filing route, which allows issuers to keep details related to the issue size and other key information confidential until a later stage.

Avoid These Life Insurance Mistakes

Avoid These Life Insurance Mistakes

Rediff.com8 May 2026

Proposal forms are often filled by the agent. Check the form after it is filled.

'Technology alone won't help win customer's confidence'

'Technology alone won't help win customer's confidence'

Rediff.com31 Oct 2025

The return on investment (RoI) from technologies such as artificial intelligence (AI) will take time to materialise, and the immediate priority should be to increase spending on building governance frameworks around AI, top bank executives said.

Cibil CEO: Lenders must engage with customers on credit usage, as they did during pandemic

Cibil CEO: Lenders must engage with customers on credit usage, as they did during pandemic

Rediff.com8 Apr 2026

TransUnion Cibil CEO Bhavesh Jain highlights the improved retail portfolio quality in January but stresses the need for lenders to continuously engage with borrowers on credit usage and repayment, similar to the approach taken during the Covid-19 pandemic, as the impact of the Iran war on credit quality is still being assessed.

Banks Advised To Use RBI's AI Tool To Combat Cyber Fraud

Banks Advised To Use RBI's AI Tool To Combat Cyber Fraud

Rediff.com30 Apr 2026

Financial Services Secretary M Nagaraju has urged banks to adopt the MuleHunter AI tool developed by RBI to identify and prevent mule accounts used in cyber financial frauds. The meeting also discussed 'Operation Octopus' by Hyderabad Police and emphasised coordinated efforts and intelligence sharing.

Tata Tiago Facelift Redefines Entry-Level Hatchbacks

Tata Tiago Facelift Redefines Entry-Level Hatchbacks

Rediff.com29 May 2026

Tata Motors' 2026 Tiago facelift is a tech-loaded and safety-focused entry-level hatchback, with prices starting at Rs 4.69 lakh.

Sheffield University Backs Greener Aviation With Sustainable Fuel Testing

Sheffield University Backs Greener Aviation With Sustainable Fuel Testing

Rediff.com20 May 2026

The University of Sheffield has announced a major milestone in the push for greener aviation as it produces its first report from testing a new sustainable aviation fuel (SAF). The research is helping support the faster rollout of low-carbon jet fuels.

Paytm Turns Profitable, Focuses On AI Integration

Paytm Turns Profitable, Focuses On AI Integration

Rediff.com7 May 2026

Fintech giant Paytm reports a consolidated profit of Rs 183 crore in Q4 FY26, marking a significant turnaround driven by its core payments business, growth in loans, and consumer-side profitability. The company is also prioritising investments in AI and has ruled out applying for an NBFC licence.

West Asia crisis fuels EV boom, Tatas ramp up output by 50%

West Asia crisis fuels EV boom, Tatas ramp up output by 50%

Rediff.com29 May 2026

"There is a sharp jump that we have seen in bookings of EVs... The jump, at least in our case, in just two months, it is about 2 to 2.5 times of what it used to be"

Bharat Taxi Surpasses 2 Million Users, Focuses on Driver Welfare

Bharat Taxi Surpasses 2 Million Users, Focuses on Driver Welfare

Rediff.com17 Mar 2026

Cooperation Minister Amit Shah announces Bharat Taxi, a cooperative-led ride-hailing platform, has reached 2.13 million users and 231,000 drivers. The platform operates on a zero-commission model, prioritising driver welfare and expansion into Tier 2 and 3 cities.

Tesla drives in YL, its 2nd model in India, plans to bring humanoid robot Optimus to India

Tesla drives in YL, its 2nd model in India, plans to bring humanoid robot Optimus to India

Rediff.com22 Apr 2026

Tesla has launched its second model in India, the three-row six-seater SUV Model YL, priced at Rs 61.99 lakh, while also announcing plans to expand its service and body shop network across major Indian cities. The company is also considering bringing its humanoid robot Optimus and vertically integrated energy solutions business to India at an appropriate time.

LIC unveils MyLIC and Super Sales Saathi apps for digital transformation

LIC unveils MyLIC and Super Sales Saathi apps for digital transformation

Rediff.com16 Apr 2026

Life Insurance Corporation (LIC) has launched two new mobile applications, MyLIC for policyholders and Super Sales Saathi for its sales intermediaries, aiming to enhance digital agility and cater to the younger generation's needs. The apps, part of LIC's DIVE digital transformation platform, offer features like policy management, premium payments, and personalised recommendations.

West Asia Conflict to Impact Indian Cement Firms' Profitability from Q1FY27

West Asia Conflict to Impact Indian Cement Firms' Profitability from Q1FY27

Rediff.com27 May 2026

Indian cement manufacturers, despite a stable Q4FY26, are bracing for significant profitability pressures from Q1FY27 onwards due to escalating input costs, primarily driven by the West Asia conflict's impact on coal and petcoke prices.

RBI Simplifies E-Mandate Rules For Reissued Cards

RBI Simplifies E-Mandate Rules For Reissued Cards

Rediff.com21 Apr 2026

The Reserve Bank of India has updated its e-mandate framework, allowing card issuers to map existing mandates to reissued cards and clarifying rules around transaction limits and customer grievance redressal.

Nokia fined for poor customer service

Nokia fined for poor customer service

Rediff.com9 Jun 2011

The District Consumer Redressal Forum (DCRF) here has imposed a fine of Rs 4,000 on a cellphone company for providing poor customer services after sales.

AI Search Reshapes Google's Future

AI Search Reshapes Google's Future

Rediff.com21 May 2026

Google's AI Search marks a shift from information discovery to information delivery.

UK health minister quits, may challenger Starmer for PM

UK health minister quits, may challenger Starmer for PM

Rediff.com14 May 2026

UK Health Secretary Wes Streeting resigned from the Cabinet, citing a loss of confidence in Prime Minister Keir Starmer's leadership, potentially triggering a Labour leadership contest.

Headhunting for Customer Service Professionals

Headhunting for Customer Service Professionals

Rediff.com10 Nov 2004

The positions are based in Mumbai.

Meta, LinkedIn Announce Major Job Cuts Amid AI Restructuring Push

Meta, LinkedIn Announce Major Job Cuts Amid AI Restructuring Push

Rediff.com20 May 2026

Major US technology companies, Meta and LinkedIn, are undergoing significant workforce restructuring, with Meta planning to lay off 8,000 employees while shifting 7,000 into AI-focused roles, and LinkedIn cutting over 600 jobs across various departments.

Is customer service your forte?

Is customer service your forte?

Rediff.com31 Oct 2006

: ICICI OneSource is recruiting Customer Service Associates and Collectors for UK and US processess.

Coolcations Drive Summer Travel Surge

Coolcations Drive Summer Travel Surge

Rediff.com13 May 2026

As temperatures soar, booking queries have surged by double digits -- going up to 125 per cent -- for destinations like Kashmir, Shillong, Gangtok, Munnar, Leh, Rishikesh, Guwahati, Imphal, Kodaikanal and the Andamans.

'Viksit Bharat cannot truly become a reality unless...'

'Viksit Bharat cannot truly become a reality unless...'

Rediff.com12 Feb 2026

'The real question is how best to leverage technology to deliver better services, all the way to the last mile, where we still haven't been able to get across the financial literacy that can enable us to unlock the potential of the entire country.'

Jharkhand Cyber Crime Crackdown: 10 Arrested in Deoghar

Jharkhand Cyber Crime Crackdown: 10 Arrested in Deoghar

Rediff.com16 Apr 2026

Jharkhand police have arrested 10 cyber criminals in Deoghar district for defrauding people through fake online platforms and fraudulent cashback offers.